What is the appropriate action if a client has a complaint against their solicitor?

When a client has a complaint against their solicitor, the appropriate action is to raise the complaint with the Law Society. The Law Society is responsible for regulating lawyers and ensuring they adhere to the legal profession's ethical standards. By directing the complaint to the Law Society, the client ensures that the matter will be investigated by a relevant authority that has the power to take appropriate actions, such as disciplinary measures if necessary.

This process is designed to uphold the integrity of the legal profession and to protect clients from potential abuses or negligence by their solicitors. The Law Society has established procedures for handling such complaints, providing a structured way for clients to voice their concerns and seek redress.

The alternative actions listed are not appropriate. Contacting the police would be relevant only if a criminal act was involved, which is often not the case with complaints about legal services. Speaking to the media could lead to unnecessary public exposure and may not resolve the underlying issues. Ignoring the complaint is counterproductive, as it prevents issues from being addressed and potentially harms other clients in the future.